Substance is Everything @ Safeway

September 18th, 2006 by J.R. Miller Leave a reply »

Back in the 1970’s, Safeway spent millions of dollars trying to buy their image, but when the customers showed up to the store, they realized that the TV image was not the in-store reality. Eventually Safeway learned that it was more profitable to invest in training their employees to have good customer service, rather then waste millions in advertising something they did not really offer.

Apparently, not everyone learned the lesson as quickly as Safeway. In the 1980’s Cannon used Tennis star Andre Aggasi to promote its Rebel line of cameras with the slogan, “Image is Everything”. Sure it was a cute play on words, but the slogan betrayed the same old attitude that image is more important than substance.

I think the church is going through a transition when we are finally starting to realize that we can not buy our image, or use marketing campaigns to create our reality. Because we have bought into the idea that image is everything, many churches have spent a lot of money crafting a false image of perfection. Then when people come to our churches they are surprised to find that the people are not perfect. Christians have hurts, they have fears, they have struggles, and yes they have sin too. Somewhere along the way we forgot that Substance is more important than image. Honesty about our lives, integrity from our leaders, and transparency about our struggles is what the world needs to see from God’s people. So lets stop trying to craft an image, and start investing in our people so that when anyone come in search of Jesus, they will find something of substance they can hold onto. Let them find the power of open lives at Reunion Church.

This article was published in Feb. 7, 2007 issue of our local paper, The Country Gazette.

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